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Legal Notice

Legal notice

The current site http://www.relaischateaux.com/ is published by Relais & Châteaux Entreprise, a simplified joint-stock company with a share capital of €1,024,515, registered with the Paris Trade and Companies Register under the number B 402 003 404, based at 58-60 rue de Prony in 75017 Paris, represented by Mr Philippe Gombert, its president.

Relais & Châteaux Entreprise operates as a travel agent and complies with the regulations applicable to its business, is registered with the Register of Tour and Accommodation Operators under the number IM07510112 with Atout France – 79-81, rue de Clichy – 75009 Paris, guaranteed by the APST – 15 avenue Carnot, 75017 Paris Cedex, France and insured by HISCOX – 12 quai des Queyries CS 41177 33072 Bordeaux.

VAT number : FR 09 402 003 404

Tél. +33 (0)1 76 49 39 39 (prix d’un appel local)

E-mail. info@relaischateaux.com

The Publication Director is Mr Philippe Gombert, President of Relais & Châteaux Entreprise.

Hosting :

The Website is hosted by the company Jaguar Network, a simplified joint-stock company registered with the Nanterre Trade and Companies Register under the number 439 099 656, based at 71 avenue André Roussin, 13016 Marseille.

Tel: +33 (0)4 22 90 99 98.

www.jaguar-network.com

Copyright relais & châteaux

All the rights of the authors of the words and works are reserved.
Relais & Châteaux does not guarantee in any way the exactness, precision, completeness or adequacy of the information available on these sites, including all hyperlinks and any other computer link used, directly or indirectly, from these sites.
The websites are protected by copyright. The use of all or part of the sites, including by downloading, reproduction, transmission or representation on any medium and by any means, for purposes other than personal and private use for non-commercial purposes is strictly forbidden.

Intellectual property

The entire contents of the site, the software, text and images are the property of Relais & Châteaux Association and/or Relais & Châteaux Entreprise or its licensed partners. 
 
The company names, brands and trademarks of Relais & Châteaux and its partners reproduced on the sites are protected by the French Intellectual Property Code.
 
In general, any unauthorised reproduction or representation in whole or in part of brands, logos, drawings, designs, literary, musical, audiovisual and photographic works and more generally any element eligible for protection by an intellectual property right accessible on the sites is forbidden, unless this reproduction or representation is exclusively reserved for strictly personal and private use. Any unauthorised use in whole or in part shall incur the user's liability.

 

 

PERSONAL DATA

RELAIS & CHÂTEAUX PRIVACY POLICY

This Privacy Policy informs you of the origin and use of the information collected when you consult our website www.relaischateaux.com and its affiliated websites except for websites having specific privacy policies (hereinafter the "Website"), our mobile application and, more generally, within the framework of the relationship you may have with our company, including through social media websites (hereinafter the "Processing"). It is compliant with applicable French and European regulations on personal data protection.

Relais & Châteaux reserves the right to amend this Policy at any time and advises you to consult it on a regular basis. 

For your part, we ask you to ensure that all the information you provide to Relais & Châteaux and/or the Properties is true, accurate and up to date. If you are required to provide access to information concerning third parties (for example persons staying with you), you guarantee that you:

  • have only provided access to strictly necessary information,
  • have ensured that these persons are informed thereof and have not objected, or, when consent is required, that you have obtained such consent,
  • will provide them with a copy of this Privacy Policy, in which the use of the term "you" applies both to you and the third parties in question.

 

1. DEFINITIONS

Capitalized terms and phrases, whether they are used in the singular or plural form, shall have the meaning indicated when they are first used either in this Policy or in our Booking Terms and Conditions accessible here https://static.relaischateaux.com/neo/legal/cgr_yield_en.pdf or in our Terms and Conditions of Sale and Use of Gift Offers accessible https://static.relaischateaux.com/neo/legal/2019/1903042_EN_20190222_RCE_CGV_CGU_GIFT_02-2019.pdf, or our Terms and Conditions of Account Creation accessible here https://static.relaischateaux.com/neo/legal/cgu_hosp_en.pdf or lastly in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR"). 

 

2. DATA CONTROLLER

We inform you that your Personal Data undergo Processing by Relais & Châteaux Entreprise, whose registered office is at 58-60 rue de Prony, 75017 Paris (hereinafter "Relais & Châteaux" or "We/Us"). 

When this Processing is done in the framework of the Guest Recognition Program, it is done jointly with Relais & Châteaux by the Properties in which you may stay, the list of which is available at https://www.relaischateaux.com/us/site-map/etablissements. The Properties and Relais & Châteaux have defined their respective obligations in this context by means of an agreement, in accordance with Article 26 of the GDPR. This agreement provides that Relais & Châteaux plays a predominant role in defining the main purposes, Processing means, storage periods and applicable security measures. Regarding the exercise of your rights in accordance with Article 7 below, you may send your requests to Relais & Châteaux or the relevant Property, it being specified that, to improve efficiency, Relais & Châteaux alone shall take care of any update of your Personal Data on the shared tools.

 

3. PERSONAL DATA COLLECTED

You may be asked to provide your Personal Data when you browse the Website, use the mobile application or are in contact with Us.

The mandatory or optional nature of the requested information is indicated with an asterisk when data are collected. Requested information that is marked with an asterisk is necessary to process your requests or Booking or to meet a regulatory obligation. Other information is generally designed to learn more about you or to improve the services offered to you. It is therefore optional.

In addition, some Personal Data may be collected indirectly, particularly from the Properties.

Relais & Châteaux particularly collects and Processes identification data (e.g. your last name and given name) and family and personal contact data (e.g. your address, phone number and email address), economic and financial data (such as your bank card number), data concerning your tastes, and your preferences and habits as regards your stays, marketing data, connection data (e.g. your IP address, your browsing data) and, more generally, data relating to the reason why you are in contact with us (e.g. data concerning your Bookings, Orders, requests for information, opinions, complaints). 

Relais & Châteaux does not intentionally collect sensitive data, such as information concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details concerning your health or sexual life or preferences and asks you not to provide this kind of information.

 

4. PURPOSES OF COLLECTING YOUR PERSONAL DATA AND STORAGE PERIODS

  • If you do not have a Guest Recognition Account

Purpose

Legal Basis/Bases

 

Storage Period

  • To manage your Bookings

Performance of a contract to which the data subject is a party or performance of pre-contractual measures taken at their request

3 years after the date of your stay or Order, then archived for seven years before deletion

  • To manage your Orders for Gift Offers
  • To manage your Account (Standard Account)

3 years after the last connection to the Standard Account or after your last contact with Us

  • To improve and customize Relais & Châteaux services

Legitimate interests of Relais & Châteaux (improve our services)

If you subscribe in the context of a Booking or Order: 3 years after your last contact with Us

If you just subscribe to a newsletter: as long as you do not ask to unsubscribe

  • To manage your subscription to newsletters 
  • To manage business development operations
  • To develop business statistics and statistical reports

3 years after your last contact with Us then archived for seven years before deletion.

  • To manage, monitor and improve the guest relationship, assess quality and satisfaction (particularly pre- and post-Booking questionnaires)

Performance of a contract to which the data subject is a party

Legitimate interests of Relais & Châteaux (improve our services)

2 years after your last contact with Us or one of our Properties.

 

2 years after that last contact, the entire questionnaire is anonymized.

  • To manage any litigation and unpaid amounts

Performance of a contract to which the data subject is a party

Legitimate interests of Relais & Châteaux (defend rights in court)

For the duration of proceedings (until all remedies have expired)

Invoices are stored for 10 years. 

  • To manage your rights in respect of your Personal Data

Meeting the legal obligations of Relais & Châteaux

5 years after processing your request.

 

  • If you have a Guest Recognition Account

Purpose

Legal Basis/Bases

 

Storage Period

  • To manage your Bookings

Performance of a contract to which the data subject is a party or performance of pre-contractual measures taken at their request

Throughout the term of membership and 30 days after its termination

 

  • To manage your Orders for Gift Offers
  • To manage your Account / To perform and monitor the Guest Recognition Program
  • To improve and customize Relais & Châteaux services

Legitimate interests of Relais & Châteaux (improve our services)

Throughout the term of membership and 30 days after its termination

 

  • To manage your subscription to newsletters 
  • To manage business development operations
  • To develop business statistics and statistical reports
  • To manage, monitor and improve the guest relationship, assess quality and satisfaction (particularly pre- and post-Booking questionnaires)

Performance of a contract to which the data subject is a party

Legitimate interests of Relais & Châteaux (improve our services)

2 years after your last contact with Us or one of our Properties.

 

2 years after that last contact, the entire questionnaire is anonymized.

  • To manage any litigation and unpaid amounts

Performance of a contract to which the data subject is a party

Legitimate interests of Relais & Châteaux (defend rights in court)

For the duration of proceedings (until all remedies have expired)

Invoices are stored for ten years. 

  • To manage your rights in respect of your Personal Data

Meeting the legal obligations of Relais & Châteaux

5 years after processing your request.

  • The Personal Data Processed in the framework of the Guest Recognition Program will only be accessible to the Properties for the period necessary to prepare and monitor Bookings, i.e. up to one month maximum before your stay and one month after your departure.

 

  • Data collected via cookies when you browse the Website or the mobile application

 

Cookie

Issuer

Purpose

Legal basis

Storage period

IDE

googleadwordsremarketing
googleadwordsconversion

Advertising service

 

 

 

Consent

1 year

MUID

bing

Advertising service

1 year

MUIDB

bing

Advertising service

1 year

_uetsid

bing

Advertising service

1 day

_uetvid

bing

Advertising service

16 days

eb-profile

earlybirds

Advertising service

12 months

eb-lastactivity-hash

earlybirds

Advertising service

12 months

anj

gamned

Advertising service

180 days

uuid2

gamned

Advertising service

180 days

IDSYNC

gamned

Advertising service

180 days

APID

gamned

Advertising service

180 days

B

gamned

Advertising service

180 days

apx_conv1

gamned

Advertising service

180 days

apx_conv1020997

gamned

Advertising service

180 days

apx_conv1021500

gamned

Advertising service

180 days

apx_seg1

gamned

Advertising service

180 days

apx_seg14205345

gamned

Advertising service

180 days

apx_seg14206188

gamned

Advertising service

180 days

fr

facebook

Social media

3 months

_fbp

facebook

Social media

3 months

_hjid

hotjar

Web analytics

1 year

_hjIncludedInSample

hotjar

Web analytics

Session

_hjAbsoluteSessionInProgress

hotjar

Web analytics

30 minutes

_hjTLDTest

hotjar

Web analytics

Session

_hjIncludedInSessionSample

hotjar

Web analytics

30 minutes

_ga

analytics

Web analytics

13 months

_gat

analytics

Web analytics

1 minute

_gid

analytics

Web analytics

1 day

  • General

In any event, Personal Data are stored in an active database for a period not exceeding the period necessary to achieve the purposes for which they are collected, and particularly for the periods indicated in the table above. 

After that period, certain Personal Data will then be archived with restricted access for a period not exceeding statutory limitation periods or applicable archiving obligations, and then destroyed.

 

5. SHARING YOUR PERSONAL DATA

Your Personal Data collected in the framework of the Processing may be sent:

  • Internally, to the authorized departments of Relais & Châteaux; and
  • within the Relais & Châteaux group to the authorized departments of the Relais & Châteaux Association and its subsidiaries;
  • to the Relais & Châteaux Association Member Properties with which you make a Booking and/or that you may visit.

 

Your Personal Data may also be transferred to Third Parties which may use them for their own needs (and particularly to authorized agents for the purpose of handling a dispute such as attorneys, process servers, etc. and to certain social media such as Facebook when you use our Website or mobile application in connection with these social media). Similarly, if any company in the group to which Relais & Châteaux belongs or all or part of its assets are acquired by a third party, your Personal Data may be made accessible to anyone involved in the preparation and completion of the transaction and included in the assets sold.

Your Personal Data will also be transferred to Processors of Relais & Châteaux within the meaning of regulations; they are not authorized to use them for their own account.

 

6. INTERNATIONAL TRANSFERS

Your Personal Data may be made accessible to some of our Processors within the meaning of regulations, some of which may be located outside Europe, in countries recognized by the European authorities as providing an adequate level of Personal Data protection, but also in countries that do not benefit from such recognition. In order to ensure adequate protection of Data Subjects' privacy, Appropriate Safeguards have been established to govern Transfers. The countries concerned by these Transfers and the Appropriate Safeguards are summarized in the table below:

 

Country

European Commission adequacy decision

Appropriate Safeguards

Uruguay

Yes

 

Argentina

Yes

 

USA

No

Standard contractual clauses

Japan

No

Standard contractual clauses

Mauritius

No

Standard contractual clauses

Australia

No

Standard contractual clauses

India

No

Standard contractual clauses

Brazil

No

Standard contractual clauses

Mexico

No

Standard contractual clauses

China

No

Standard contractual clauses

 

Your Personal Data may also be made accessible to subsidiaries of the Relais & Châteaux Association located in Switzerland, the UK and the USA, and to certain Relais & Châteaux Properties (the list of which is available at https://www.relaischateaux.com/us/site-map/etablissements) that may be located outside Europe, in countries recognized by the European authorities as providing an adequate level of personal data protection, but also in countries not benefitting from such recognition. The achievement of certain purposes described in Article 4 above, including in particular the management of your Bookings or the performance and monitoring of the Guest Recognition Program, therefore requires Personal Data Transfers outside Europe and renders them lawful. However, to guarantee an even higher level of protection of Data Subjects' privacy, each Property located outside Europe in a country not benefitting from the abovementioned recognition has signed with Relais & Châteaux the standard contractual clauses issued by the European Commission, to govern their relationship and ensure a high level of Personal Data protection.

For more information about the Appropriate Safeguards governing these Transfers, you may contact the Relais & Châteaux Data Protection Officer at: dpo@relaischateaux.com.  

 

7. YOUR RIGHTS

We remind you that you have a right of access to and rectification of incorrect data concerning you and, in the cases provided for by regulations, a right to object and a right of erasure of some of your Personal Data, a right to restrict their use or to request their portability for transfer to a third party, and a right to withdraw your consent, if We base processing on your consent, and also, if you reside in France, the right to define directives for the post-mortem processing of your Personal Data.

To exercise any of these rights, please write to the Relais & Châteaux Data Protection Officer at: 

Relais & Châteaux Entreprise
DPO
58-60, rue de Prony
75017 Paris
France

or send an email to: 

dpo@relaischateaux.com


If We are unable to identify you with certainty, for security reasons, you must send a photocopy of an ID document with your request. You will be sent a reply within one month of your request being received, subject to any longer period in accordance with the provisions of the GDPR.

Furthermore, you are reminded that Relais & Châteaux may, in accordance with regulations, refuse to grant certain requests concerning some of these rights (particularly the right of erasure), for legitimate reasons such as the need to defend rights in court or a legal obligation to retain certain data.

You may also lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL), the French data protection authority.

We inform you that if you do not wish to be canvassed by telephone, you may register free of charge on the Bloctel Do Not Call list.

 

TERMS AND CONDITIONS

Terms and conditions of sale and use of Relais & Châteaux gift offers

Booking Terms and Conditions

Terms and Conditions of account creation