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Contact

Contact·

Relais & Châteaux

Advice and bookings

The Relais & Châteaux concierge service has been expressly conceived to help you plan your next getaway. Our concierges have access to real-time guest-room availability and can also reserve hotels within the collection that do not offer online booking. The team is comprised of specialists that can advise on making trips to our global properties, across 65 countries. You can entrust them with your travel plans, for everything from tailor-made itineraries that lead from one property to the next, to family stays and more complex bookings across multiple rooms. Contact our concierges at the number below corresponding to your country.

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Europe

EUROPE

Austria*+43 720 828 018
Belgium*+32 2 216 7725
France*+33 1 76 49 39 39
Germany*+49 69 96 75 91 17
Irland*+353 1 685 9351
Italy*+39 02 6269 0064
Luxembourg*+352 20 20 42 91
Netherlands*+31 20 225 3747
Portugal*+351 30 450 0092
Spain*+34 93 317 66 33
Switzerland*+41 22 508 3001
United Kingdom*+44 203 519 1967
Ukraine*+380 89 323 9891
Other countries***            +33 1 45 72 96 50        

 

AMERICAS

Brazil**0800 892 4042
Canada**+1 800 735 2478
Mexico*+52 55 5705 1717
United States**+1 800 735 2478
Other countries***            +54 11 4326 3861        

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Moyen Orient

ASIA - PACIFIC

Australia*+61 283246559
Hong Kong**800 905 767
India*+91 124 430 9400  
Japan**0800 888 3326
Kazakhstan*+7 727 350 5459
Mainland China**4001 203 186
New-Zealand*+64 98846157
Russia**8 800 707 3841
Singapour**1800 733 2460
South Korea**00798 8521 0002
Taïwan**0080 665 1992
Other countries***  +33 1 45 72 96 50   

 

 

MIDDLE EAST

Israël*+972 72 223 7534
UAE**800 035 703 552
Other countries***  +33 1 45 72 96 50    

 

You can also email our concierges at the following address: reservation@relaischateaux.com.


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Gift box customer service

Our team of advisors is available from Monday to Thursday from 9 a.m. to 6 p.m., and from 9 a.m. to 5 p.m. on Fridays.


Contact the team by calling +33 (0)1 77 48 14 88* (press 1 if you are calling on behalf of a company), or by email:
Private customers - cadeaux@relaischateaux.com
Corporate customers - corporate@relaischateaux.com


Contact Relais & Châteaux headquarters

We encourage you to contact us, in order to share your comments and suggestions, and of course, to ask any questions regarding Relais & Châteaux services, and our website using the below links.

 

 

*Local charges apply
**Toll free
***International charges apply